Privacy Policy

Last updated: 31/01/2026

At Chantelle and Jodie’s, we are committed to protecting your privacy and handling your personal data responsibly and in line with UK data protection law.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

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Who We Are

Chantelle and Jodie’s
UK-based small business
Email: info@chantelleandjodies.com

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

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What Personal Data We Collect

We may collect the following information:

• Name

• Billing and delivery address

• Email address

• Order details and personalisation information

• Payment confirmation (we do not store card details)

• Communications you send to us (emails, contact forms, messages)

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How We Collect Your Data

We collect data when you:

• Place an order through our website or Etsy

• Sign up to our email list

• Contact us via forms, email, or messaging

• Browse our website (via cookies and analytics tools)

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How We Use Your Data

We use your personal data to:

• Process and fulfil orders

• Communicate with you about your order

• Provide customer support

• Send marketing emails only where you have given consent

• Improve our website and services

We will never sell or rent your personal data.

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Email Marketing

If you choose to join our mailing list, we use MailerLite to manage and send emails.

You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

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Third Parties We Share Data With

We only share your data where necessary to run our business, including:

• Payment processors (to take payment securely)

• Etsy (for orders placed via Etsy)

• MailerLite (email communications)

• Delivery providers (to ship your order)

• Website platform providers (such as Wix)

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All third parties are required to handle your data securely and in accordance with data protection laws.

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Cookies

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site.

Cookies may include:

• Essential site functionality cookies

• Analytics cookies

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You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

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How Long We Keep Your Data

We only keep your personal data for as long as necessary to:

• Fulfil orders

• Meet legal and accounting requirements

• Resolve disputes or provide customer support

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Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally possible)

• Object to or restrict processing

• Withdraw consent for marketing at any time

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To exercise any of these rights, please contact us using the details above.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or how we operate.
Any updates will be posted on this page.

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Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@chantelleandjodies.com